I ended up having to book a flight with a different company and just forfeiting any kind of credit that Lufthansa would have applied to their overly exorbitant priced flights. Here I was, alone, nervous, in a foreign country, and I had to get my thoughts together the best I could and I immediately started looking up my own flights. Instead he let that plane leave with an empty seat because I didn't have the 2700 Euro to pay him. There was no offer to pay something like a $200 change your flight fee. Let me have you know that I booked this fare during an amazing sale that Lufthansa was having and I booked it directly through their website and now it was being held against me. I asked if there was any way he could find something cheaper and he said that I paid so cheap for this flight that I would need to speak with the agency I booked with to help me out more and then he dismissed me. I was still in shock as I felt like I had just been taken advantage of with my stolen passport and credit card and now it's happening again. What did Lufthansa do? Well they told me if I wanted to fly out the same day, I would have to pay 2700 Euro additional! My jaw dropped and then he said I could fly out tomorrow for an additional 675 Euro instead. The guy at the ticket counter even looked at my new urgent passport that had the issue date listed as today, so clearly this all had just happened as it was only 10:50am still. Unfortunately Lufthansa staff could not care less. I didn't arrive until 40 minutes after my flight had left and I was a nervous wreck. I had to rush to the US Embassy, get a new passport, and then rush back to the airport. It wasn't until I was off of the train that I went to grab my passport and credit card and realized my tiny little purse was gone. Cons: "My passport was stolen on the overnight train I took to get to the airport.
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